Ian Ferguson

Salt Lake City, Utah [email protected]

Welcome to my page! Here you can find information about me, my education, my experience, and my interests.


Technical Work Experience

IT Supervisor

University of Utah - SLC, UT

Managed the IT Helpdesk in the Educational Technology department at the S.J. Quinney College of Law. Oversaw day-to-day operations, including management of part-time IT employees. Managed numerous systems, including Intune, Outlook, ServiceNow, and a suite of cybersecurity tools.

July 2023 - Present

Computer Assistant

University of Utah - SLC, UT

Part-time IT Helpdesk employee in the Educational Technology department at the S.J. Quinney College of Law. Responded to tickets and walk-ups regarding issues with computers, network access, and classroom A/V systems. Implemented Freshservice ticketing system.

August 2022 - June 2023

IT Specialist

Academy for Math, Engineering, and Science - SLC, UT

Served as part-time IT employee for high school IT department. Completed a variety of tasks as needed to maintain computer labs and network access. Worked with DHCP, mobile laptop and iPad labs, and desktop lab environments.

August 2021 - May 2022

IT Contractor

InTech Collegiate Academy - Logan, UT

Worked as an IT contractor for my high school during summers while in high school and beginning of college. Completed re-imaging of entire fleet of student and faculty computers. Performed hardware repairs and replacements as applicable. Installed networking and A/V hardwire and wiring.

Summers 2020-2022

Education

University of Utah

Master of Science in Information Systems

Graduate Certificate in Cybersecurity Management

Anticipated Spring 2026

University of Utah

Bachelor of Science in Information Systems

GPA: 3.8

Credits Completed Spring 2025

Intech Collegiate Academy

High School

GPA: 3.96

Graduated 2021

Skills

Software Tools and Systems
  • Microsoft Intune and Azure
  • Windows, macOS, and Linux
  • ServiceNow
  • Freshservice
  • BeyondTrust Elevated Privilege Management
  • Tanium
  • Forcepoint Data Loss Prevention
Strengths and Capabilities
  • Personnel Management
  • Inventory Control
  • Process and Procedure Development
  • Project Management
  • Networks and Servers
  • Troubleshooting and Problem Solving
  • Relationship Building

Certifications

  • CompTIA A+
  • CompTIA Network+
  • CompTIA IT Operations Specialist
  • CompTIA Security+
  • CompTIA Secure Infrastructure Specialist
  • ITIL v4 Foundations
  • Jira Service Management Fundamentals Badge

Interests

In addition to working with technology, I enjoy tech in my free time, such as running this web server! I have come to love Formula 1, and am a big Lewis Hamilton and Oscar Piastri fan. I also play a fair amount of video games, like Risk of Rain 2.

Hand-in-hand with following Formula 1, I'm now very interested in consumer cars. I love to follow car news, and watch videos on repairing or modifying cars. Currently, I'm waiting until I can afford to replace my Subaru Forester, hopefully with a Golf R!